How to contact us
- Email: care@panashwellness.com
- Call/WhatsApp: +91 8287567075
- Support hours: Mon–Sat 8 AM–10 PM, Sun 10 AM–7 PM (IST)
Cancellation before shipment
- If the order or item(s) you want to cancel have not been shipped yet, write to our customer support team
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In such cases, the order will be canceled and the money will be refunded within 24–48 business hours after the cancellation request is duly processed by us.
Refunds Process
Step 1: If you cancel before shipment
We start your refund within 24–48 business hours after we receive your cancellation request.
Step 2: If you cancel after dispatch / return in transit
We process the refund after the product reaches our warehouse and is verified.
Step 3: If you paid online (credit/debit/net banking)
We send the refund to the same account within 24–48 business hours.
Step 4: If you paid COD
We initiate a bank transfer using your billing details within 24–48 business hours of receiving the product back and your bank details by email.
Returns, Replacements and Refunds
- Return requests must be raised within 10 days of receiving the product.
- Only unused products are eligible for return. Proof of purchase/order details may be required.
- Skincare products that have been used cannot be returned or exchanged.
- For an unused product, if the customer wishes to return it, the courier/return shipping charges will be borne by the customer.
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If a customer receives a damaged product, an exchange for the same or similar product may be provided, subject to verification and valid proof of damage.
Returns are not accepted if:
- The product is damaged due to misuse/overuse.
- The product is missing original packaging (price tags, labels, box, freebies, accessories) or the packaging is damaged.
- The serial number is tampered.
- The product is defective but not covered under the seller/manufacturer’s warranty.
- The product is used.
- The request is raised after 10 business days of delivery.
